Terms & Conditions

Terms & Conditions of Sales

Security Policy

Australian Regional Community Services Limited uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate
  • Your complete credit card number cannot be viewed by Australian Regional Community Services Limited or any outside
  • All transactions are performed under 128 Bit SSL
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card
  • eWAY is an authorised third party processor for all the major Australian
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Australian Regional Community Services Limited.

 

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au


Delivery Policy

 

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our couriers within 4 working days; however, if goods are unavailable delivery will take a little longer.

If you wish to query a delivery, please contact us at accounts@austfirstaid.org.au.

 

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 1 working day.

 If you wish to query a delivery, please contact us at accounts@austfirstaid.org.au.

 

Refund & Returns Policy

If for any reason, you are not completely satisfied with your purchase we will give you a 7 days money-back guarantee from the time you receive the goods. Please email us at accounts@austfirstaid.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore, advise you take out shipment registration of insurance with your postal carrier. Australian Regional Community Services Limited will not be responsible or parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au